Terms and Conditions

TERMS OF SERVICE

THE FOLLOWING TERMS OF SERVICE GOVERN THE AGREEMENT BETWEEN “CSG-CLOUD, LLC”/ “CITRUS PHONES” (HEREINAFTER REFERRED TO AS “WE”, “US”, OR “CSG-CLOUD” “CITRUS COMMUNICATIONS, CSGC, AND CITRUS PHONES,”) AND THE USER (HEREINAFTER REFERRED TO AS; “YOU”, “USER”, OR “CUSTOMER”) OF THE CITRUS PHONES WEBSITE, SERVICE AND/OR PRODUCTS. BY ACKNOWLEDGING THIS AGREEMENT AND ACTIVATING OR USING OUR SERVICES, YOU REPRESENT THAT YOU ARE OF LEGAL AGE, HAVE FULL AUTHORITY TO ENTER THIS AGREEMENT AND THAT YOU HAVE FULLY READ, UNDERSTAND, AND ACCEPT THESE TERMS AND CONDITIONS AND ANY ADDITIONAL POLICIES. (COLLECTIVELY, THE “AGREEMENT”)

1. 911 EMERGENCY DIALING AND LIMITATIONS

A. Upon entering into this service agreement with Citrus Phones, we will automatically provide access to emergency calling services, allowing most users to access either basic 911 or enhanced 911 (E911) service. Your access depends on your location and/or the device you are dialing from. Emergency services will not function in the event of an internet or power outage or if your ISP (Internet Service Provider) or Citrus Phones service is terminated.

B. Customers must immediately register the address of the physical location that each device will be located AS PART OF ordering your service. If you relocate your device, you must immediately update the registered address with the new physical location through your user administrative panel or by contacting support@citrusphones.com. Failure to update the registered address will result to all 911 calls routed from the device to be sent to the wrong emergency response center and will not transmit to your current location information to emergency responders. If a 911 call routed from your device cannot be directed to a local emergency response center, it will be redirected to the National Emergency call center (NECC). Calls directed to the NECC may or may not include your Citrus Phones telephone number or physical address. You should always be prepared to convey the emergency dispatcher with your Citrus Phones’ phone number and physical address. Citrus Phones does not control whether or not the emergency operator receives your telephone number or physical address, additional fines and penalties, including service provider charges, may be a result from improper dispatch of emergency services.

C. Customers must notify any persons who may be present at the physical location where the services may be used of the limitations of Citrus Phones’ 911 service from your VoIP phone, other equipment, or the Citrus Phones softphone. Customer must affix a Citrus Phones provided sticker cautioning that 911 services may be limited or inaccessible in a clearly visible place on each piece of Equipment/ Hardware that might be used to access or use the services.

D. Use by customer, authorized personnel, guests and other third parties of Citrus Phones’ 911 services are subject to the limitations described herein. The availability of certain features, such as conveyance of a physical address of your Citrus Phones telephone number, depends on whether local emergency response centers support those features, and outside of our control. Citrus Phones relies on qualified third parties to assist us in routing 911 calls and text messages to local emergency response centers and to the NECC. The facilitation over local emergency response centers, the NECC, Emergency responders, or other third parties are outside of Citrus Phones’ control. Additionally, Citrus Phones disclaims all responsibility for the conduct of local emergency response centers, The NECC third parties engaged by customer to facilitate address updates, and all other third parties involved in the provision of emergency response services. To the extent allowed by applicable law, you hereby release, discharge, and hold harmless Citrus Phones from and against all liability relating to or arising from any acts or omissions of such third parties involved in the handling of or response to any emergency or 911 call. Customer indemnifies and holds harmless Citrus Phones, and any third-party provider(s) from any and all third-party claims, losses, damages, fines, penalties, arising out of: (i) Customer or it End User’s delivery to Citrus Phones or false information , including physical addresses, or failure to update a physical address: (ii) Customers negligence to properly notify any person who may place calls using the services of the 911 limitations; or (iii) the unavailability, failure, or outage of emergency service dialing using the services for any reason; and (iv) the availability of any End User to be able to dial 911 or access emergency service personnel for any reason.

2. DEFINITIONS

· Services- All services and products provided by Citrus Phones and set forth by an order.

· Order (PO) – An arrangement for services by customers describing type of service and quantity.

· Term- A present of time, which starts on the start date of the applicable order and continues in thirty-day increments.

· Affiliates- subcontractor and/or installer whom Citrus Phones dispatches on our behalf 

· Equipment- Any phone, accessory, device, or hardware provided by Citrus Phones 

· Supplier- Hardware/ Equipment provider/ manufacturer 

· End User- Authorized person(s) entering into agreement with Citrus Phones.

· Administrative Portal- Console from which you can manage the administrative features of your plan.

· Customer Portal- Console which allows users to administer basic changes to certain plan feature, authorized by administrative personnel.

· Payment Account- Credit, Debit, or any other payment card or account on file with Citrus Phones used to sign up for services or purchase additional services via administrative Portal.

· Solvent Event- The threat if imminent voluntary or involuntary bankruptcy filing of the Entity that results in the publication or broadcast of information which can reasonably be expected to damage the Entity’s reputation.

· Termination Request- Request made by customer to discontinue Citrus Phones service at least thirty days prior to the expiration of the current term.

3. SERVICES

A. Ordering Services and Terms

i. Customers may order services by submitting an order in the format provided by Citrus Phones or Citrus Phones affiliate on the website, or for the subsequent orders via the Administrative Portal. The services will begin on the start date as determined by the applicable order shall continue in the thirty-day increments thereafter, unless and until services are terminated by either party and in accordance with the agreement.

ii. Services will automatically renew every thirty days. Customers must submit prior written notice of non-renewal /termination request at least thirty days before the then- current term.

iii. The term of any recurring services add to the account after the Initial order is submitted will start on the start date of the subsequent order, will run at the same time as the current term of any pre-existing services and will be billed on the same billing cycle as the pre-existing services.

B. Equipment

i. Customer may BYOD (bring your own device) or purchase/ lease equipment from Citrus Phones, LLC for use wit our services. Equipment/ Hardware is limited to devices on our “device compatibility and “Technical Requirements” sheet, which can be found on the Citrus Phones website. Financing options are available at Citrus Phones’ sole discretion and upon customer request on a case-by-case basis.

ii. Equipment related pricing, discounts, financing and/ or promotions proved in a purchase order appl solely to the specific equipment ordered. Citrus Phones makes no commitment and shall have no obligation with respect to future pricing availability of hardware and equipment

iii. Customer acknowledges that Citrus Phones is not the supplier of the equipment. Subsequently, all equipment / hardware sold is subject to the express warranty terms, if any specified by the original supplier. We will pass along to customer all warranties that Citrus Phones is expressly authorized by the original supplier to pass along to customer, if no warranty/ exists, user accepts equipment “as is” and will be responsible to replace, and or repair in the event of a defect.

iv. Customer shall immediately notify Citrus Phones if any equipment provided to the customer proves to be defective within the supplier’s warranty period. Upon receipt of notification of such claim, Citrus Phones shall notify customer as a matter of “supplier policy”, the claim must be directly within the supplier or indirectly through Citrus Phones. In the event of the claim must be handled directly between the Customer and Supplier, shall provide contact details to enable customer to contact suppler. In the event the claim will be handled by Citrus Phones then Citrus Phones shall provide customer with a RMA for customer to return the equipment to us in accordance with these conditions and Citrus Phones current RETURN POLICY (which shall be made available to customer upon request).

1. For all returned equipment (whether pursuant to a warranty claim or otherwise) Citrus Phones will, on the Customer’s behalf initiate a return material authorization (RMA) request with Supplier. Following request, Citrus Phones shall provide RMA number and issue a shipping label to Customer via electronic exchange.

2. No Equipment or Hardware may be returned to Citrus Phones without a valid RMA number clearly affixed to the Equipment packaging. Any Equipment retuned without a valid RMA number displayed on the Equipment’s packaging will be refused and/ or returned. Citrus Phones shall not be required to disperse replacement Equipment to Customer until we are in receipt of the original Equipment/Hardware being returned. Notwithstanding the foregoing, upon receipt if notifications of any warranty claim within the first ninety days after receipt of the Equipment/Hardware by Customer, Citrus Phones shall process such warranty claim per Supplier procedures and ensure the shipment of a replacement Equipment/Hardware to User. Replacement Equipment may be new or used. After the first ninety days from receipt of Equipment by Customer, and unless otherwise directed by Citrus Phones, the Customer must contact the Supplier directly for any warranty repair or replacement services.

3. During the first ninety days after Customer’s receipt of the equipment Citrus Phones is responsible for all shipping cost in association with a warranty claim. (Including, without limitation, both return of the defective Equipment and shipment of the replacement). Shipping costs for warranty claims made after such initial ninety-day period is the sole responsibility of User.

4. Customer agrees that Citrus Phones’ liability to customer regarding any defective Equipment claim is limited to the administration of claims with the Supplier, and as a set forth herein. Equipment from the Supplier. Citrus Phones has no obligation to accept a return of Equipment where the customer fails to comply with Supplier’s policy Equipment returns.

5. Citrus Phones assumes no responsibility for administering any defect or other claim resulting from normal wear and tear, misuse negligence, accident, abuse, or use which is not in accordance with Supplier’s Equipment documentation, modification, or alterations not authorized by Supplier, or use in conjunction with a third-party product. Citrus Phones’ reserves the right to determine whether any Equipment is defective. 

v. Customer shall be responsible for all stolen, lost, or broken Equipment/ Hardware (except to the extent covered by warranty) and for ensuring that any equipment acquired by Supplier used with our services is in reasonable working condition and configured in accordance with Citrus Phones’ device compatibility and technical requirements.

vi. Equipment Rental Financing

1. Where customer orders Equipment pursuant to a payment plan, Customer shall pay for such ordered Equipment according to such plan’s schedule and for the entire term, which shall be set forth in the applicable Order, or monthly and twenty-four months if not set forth therein. Customer may terminate any payment plan after having given thirty days’ written notice to Citrus Phones. In the event of termination of payment plan for any reason, all unpaid amounts owed to Citrus Phones shall immediately become due and payable at time of termination.

C. Provision of the Service

i. Citrus Phones will provide the services as described in the relevant Order. Citrus Phones may enhance, replace, and/or modify the features of the Services, but will not significantly reduce the primary features, security, or function of the Services during the Term without the Customer’s explicit consent.

ii. Citrus Phones may periodically push software updates directly to Customer’s Equipment for installation and/or if Customer expressly authorized Citrus Phones to do so. Customer must immediately implement all fixes, updates, replacements, and upgrades of software provided by Citrus Phones. We will not be liable for inoperability of the Services or Service failures due to Customer negligence regarding implementation of the required changes.

iii. Subcontracting- Citrus Phones may provide any of our services through our affiliates (subcontractors) provided that Citrus Phones will convey the same degree of responsibility for acts of and omissions for those subcontractors acting on Citrus Phones behalf. 

iv.  Customer Support

1. If you are having problems connecting to the internet, you must contact your ISP to ensure proper Network connection

2. Customer is responsible for all Sev.3 support. Sev.3 Support includes but is not limited to physical address changes and Customer information changes.

3. Citrus Phones will make Sev.2 Support (phones are down, minimal impact) available to customers via the Citrus Phones Support Center, which is available 24/7 at support@citrusphones.com

4. All Sev.1 support (service interruption, Equipment/Hardware malfunction, serious impacts to business) will be handled by Citrus Phones at the request of the Customer, by calling our Support team who will be- available for Sev.1 support 24/7. ( 352-204-8201 

5. Support ticket will be considered open after Customer provides Citrus Phones with Account number, email address, or telephone number verbally or written. Upon receipt of all such information, Citrus Phones will create a time stamp for the generation of an active trouble ticket.

D. Service Limitations

i. The services are contingent upon Customer maintenance of sufficient internet access, networks, and power as set forth in Citrus Phones’ device compatibility and technical requirements.

ii. Customer acknowledges and agrees that; the requested Services will not be interrupted, error free, or available one hundred percent of the time. Although we strive to maintain a 99.999% uptime, any and all Services may be unavailable during an undetermined or pre-determined period of time. And communication may not always be delivered to their intended destination with or without loss of data; data transmitted or stored through the Services may be exported in a variety of ways (including without limitation via third-party integrations, other features that inter-operate with third-party offerings, or local or external download); Citrus Phones shall not be responsible for any such exported data or any loss of such data. Use of mobile applications may utilize underlying third party cellular and or data services and thus may result in usage or other charges associated with third-party services 

E. Suspension and Restriction

i. In addition to Citrus Phones other rights and remedies under the Agreement, Citrus Phones may suspend some or all of the Services where; Citrus Phones reasonably determines that such action is necessary to avoid actual or likely harm or damages to, or liability for, any party, provided that Citrus Phones immediately notifies Customer of suspension, in advance, if applicable, and Customer will not be responsible for fee if such Services for the period of suspension is not due to Customer’s breach of agreement.

ii. Customer shall not relocate the Service or device to any other party without our prior written consent. Customer is prohibited from using the service or device for auto-dialing, telemarketing, (including charitable or political solicitation or polling), fax, or voicemail broadcasting, and fax or voicemail blasting. Citrus Phones reserves the right to immediately suspend or modify your service if Citrus Phones, at our sole discretion, determines that your use of Services or devices is, or was contrary to normal usage patterns. In addition, Customer will be required to pay higher rates for service for all Terms in which your use of Services or Device was contrary to normal usage. If Customer forecasts justifiable but unusual use, Customer should contact Citrus Phones support in advance to avoid any disruption in normal Service operation.

F. Use policies

i. Acceptable Use- Citrus Phones reserves the right to immediately add, without notice to the Customer, terminate, suspend, or restrict Customer’s Service if Citrus Phones reasonably, and in our sole discretion, suspect any inappropriate conduct, fraudulent, or illegal activity. In the event of such, Customer will be responsible for full charges of the current Term, including any unbilled charges, and termination fee (if applicable), all of which become immediately due and payable upon termination of your service. If Citrus Phones believes that the Customer has used the service equipment in an unlawful; manner, we may present the relevant information to the appropriate authorities. In addition, Citrus Phones will provide information in response to law enforcement requests, subpoenas, court orders, to protect Citrus Phones’ rights and property and in the case where failure to disclose the information may lead to inherent harm to the Customer or others.

4. Invoicing and Payments

A. Prices and Charges

i. All prices and fees are classified in US dollars and your billing will be determined based on a plan and options you chose. Customer is responsible for all charges as a result of use of Services on the applicable Account. Customer agrees to promptly notify Citrus Phones if you become aware that Services are being stolen or fraudulently administered

B. Billing and Payments

i. We will bill you for the first full month of Service upon signup. All Services and Equipment must be purchased via valid credit or debit card, check, electronic check, ACH, or wire transfer at the time of purchase, other than those for which Citrus Phones has agreed to payment by invoice. In addition, Customer’s supplied Payment Account shall be used for any in-month purchases of additional Services and Products, or where Customer has exceeded usage or threshold limits, or any overage charges.

ii. At all times, other than those periods for which all billed amounts are by invoice, Customer shall maintain on file with Citrus Phones or the Citrus Phones Affiliate, (as applicable) complete, accurate, and up-to-date information for at least one valid, working credit card or Payment Account (sufficient to permit ACH withdrawals). Payment of all billed amounts, other than those that Citrus Phones has agreed to payment by invoice, shall be by such card, or ACH withdrawal from such account, at or near time of billing, and Customer hereby authorizes Citrus Phones, to make such charges or withdrawals.

iii. If Service is offered with a free trial, you will not be able to use the Service after the free trial period, unless payment for first full month of Service is paid in full.

iv. Customer may pay billed amounts by invoice, to the extent agreed by Citrus Phones, payment of those billed amounts shall be made by credit card, check, e-check, ACH, or wire transfer, and due within fourteen days of the invoice date. Each such agreement is at Citrus Phones’ sole discretion, and may not be revoked by Citrus Phones, except upon the event that, in Citrus Phones reasonable discretion, put Customer’s credit worthiness or solvency into question (which such events shall include without limitation Customer’s default on any of its financial obligations or a Solvency Event with respect to Customer or any entity that owns or controls it).

v. Credit and debit card payment are subject to the approval of the card issuer, and Citrus Phones will not be liable in any ways if a card issuer refused to accept a credit or debit card for any reason. Customer is responsible for any credit card chargeback or similar fees for refused or rejected payments that Citrus Phones is entitled to charge under this Agreement. If payment card is rejected, Citrus Phones will notify the Customer, using the contact information associated with the Customer Account. Citrus Phones may continue to attempt charging the Customer’s Payment card for any outstanding charges and additional fees along with any other rights and remedies available to Citrus Phones under this agreement, at law or in equity.

vi. Unless otherwise stated at the time of purchase on the invoice, payment is due in full, within fourteen days of the date on the invoice. Any payment not made when due will be subject to a late payment fee equivalent to the lesser of one-point-five percent (1.5%) per month or the highest rate allowed by law.

vii. Citrus Phones acceptance of late partial payments (regardless of how they are marked) will not waive or limit in any way, Citrus Phones’ rights to collect any amount due. Citrus Phones may terminate, in our sole discretion, the Services and this Agreement for non-payment in any fees or charges are not paid within thirty days of the due date.

C. Billing Disputes

i. If Customer reasonably and in good faith disputed any portion of Citrus Phones’ charges, Customer must provide written notice to Citrus Phones within thirty days of invoice date, identifying the reason for dispute and the amount being disputed. Failure to dispute a charge within such period shall constitute a complete and irrevocable waiver of Customer’s rights to dispute such billed amount. Customer’s dispute does not waive Customer’s obligation to timely pay the undisputed portion of the service. Upon resolution of the dispute, Customer may pay any unpaid amount within fourteen days. Any amounts that are found to be in error resulting in an overpayment will be applied as a billing credit against future charges. Customer will be reimbursed for any outstanding billing credit at the expiration or termination of the Agreement.

D. Taxes

i. Customer shall be liable and responsible for all taxes, levies, imports, exports, customs, duties, charges, fees, or similar governmental assessments, including value-added tax, sales use, withholding, public utility, or universal service taxes or fees and emergency surcharges assessed or assessable by any government, fiscal, or authority, or recoverable by Citrus Phones, in respect of ordered products, other than those assembled against Citrus Phones, based solely on its income. If any withholding tax is levied on the payments, then the Customer must increase the sums paid to Citrus Phones so that the amount received by Citrus Phones after the withholding tax is deducted, is the full amount Citrus Phones would have received if no withholding or deduction had been made. If you’re exempt from payment of such taxes, you must provide Citrus Phones with a valid Exemption Certificate authorized by appropriate taxing authority. Tax exception will only apply from and after the date we received such certificate.

5. TERMINATION

A. Upon request to terminate this Agreement, Citrus Phones shall refund any monetary amounts unused and pre-paid for. No other Termination of such Agreement shall receive the Customer of such commitment or entitle Customer to any refund, and in no event shall Termination or expiration of the Agreement relieve the Customer of its obligation to pay any amount incurred prior to such termination or expiration.

B. Upon receipt of a Termination Request by Customer, any and all equipment supplied and owned by Citrus Phones must be returned in full working condition. Customer agrees that Citrus Phones may continue to charge your Payment Account at the monthly Service rate, plus any additional applicable charges, through the date Citrus Phones receives the equipment. Customer agrees that Citrus Phones may charge Customer for cost of replacing equipment not returned within fourteen days of termination.

C. Only Customer accounts that are active and in good standing are able to port current numbers to other service providers.

6. LIMITATION OF LIABILITY

A. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER THE CITRUS PHONES’ PARTIES OR AFFILIATES SHALL BE HELD LIABLE UNDER THE AGREEMENT FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, REPUTATIONAL, PUNITIVE OR ANY OTHER DAMAGES INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGES, PERSONAL DAMAGE, PERSONAL INJURY, WRONGFUL DEATH, LOSS OF DATA, LOSS OF REVENUE OR PROFITS OR DAMAGES RESULTING FROM OR IN CONNECTION WITH USE OR INABILITY TO USE THE SERVICE, INCLUDING INABILITY TO ACCESS EMERGENCY PERSONNEL THROUGH THE 911 DIALING SERVICE TO OBTAIN EMERGENCY HELP. THE LIMITATIONS SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STATUTORY DUTY, TORT, PRODUCT LIABILITY, AND ALL OTHER THEORIES OR LIABILITY REGARDLESS OF WHETHER EITHER PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER PARTY WILL BE LIABLE FOR ACTIONS REASONABLY TAKEN TO COMPLY WITH THE LAW. THE MAXIMUM LIABILITY OF THE PARTIES SHALL IN NO CASE EXCEED THE TOTAL AMOUNT PAID OR PAYABLE UNDER THE AGREEMENT FOR THE 18 MONTH PERIOD PRIOR TO THE FIRST INCIDENT OF WHICH THE LIABILITY AROSE. CUSTOMER AGREES AND ACKNOWLEDGES TO THE PROVISIONS OF THESE LIMITATIONS AS AGREED HEREIN.

7. INDEMNIFICATION 

A. Customer agrees to indemnify and defend Citrus Phones and its Affiliates at Customer’s expense, from and against any third party claims arising from material violations of applicable law by the Customer or its End Users in connection with use of the Services, use of services in a manner not authorized by this agreement; failure to comply with installation of any updates of software or firmware or accept and use modified or replacement items provided by Citrus Phones, or claims relating to customer content (Communications transmitted and or stored through the service). Customer must notify Citrus Phones immediately if they suspect or become aware of services that are being used fraudulently or without consent by any End Users or third party. Failure to notify Citrus Phones will result in suspension or termination of the services and any additional charges resulting from such use. Citrus Phones will not be liable for any charges resulting from misuse of Customer’s account.

8. SURVIVAL

A. The limitations of liability and provisions of this agreement will withstand termination or expiration of this Agreement and apply in any and all cases that by its nature, are intended to survive.

9. DISPUTE RESOLUTION

A. Before either party seeks legal action, each party shall provide written notice to the other party documenting in detail the specific provisions of the Agreement, if any, that are allegedly breached. Each party shall make a reasonable and good faith effort to resolve such dispute.

B. In the event that both parties are unable to resolve such dispute, any related action, lawsuit, or proceeding must be brought in and adjudicated exclusively by state or federal courts located in Citrus County, Florida.

10. INTELLECTUAL PROPERTY

A. All intellectual property, title, and interest in the services and relevant software, API’s, tools, functionalities, applications, and all configuration designs, code and other work originated or adapted by Citrus Phones or our Affiliates, shall remain exclusively with Citrus Phones and/or our Affiliates. Customer agrees that Citrus Phones shall be free to use, license, and appoint all intellectual property resulting from any recommendation, improvement, enhancement, or other feedback that Customer may provide to Citrus Phones or our Affiliates.

B. Use of Marks- Citrus Phones may recognize a customer as a customer by use of trademarks or logos.

11. SEVERABILITY 

A. If any part of this agreement is legally deemed invalid or unenforceable, all other parts of this Agreement will remain valid and legally binding. The future of either party to enforce any part of the Agreement shall not constitute a waiver such right on any later occasion.

12.  WARRANTIES

A. Other than warranties Citrus Phones is able to pass through from Supplier to Customer on Equipment, Citrus Phones offers no warranties of any kind, express or implied including, but not limited to, warrantied merchantability, fitness or the Service or device for a particular purpose, non- infringement, accuracy, non-interference, title, compatibility, integration, or any warranty arising from a course of dealing, or course of trade, or course of performance or any warranty that the device or Services are “error free” or will meet Customer’s requirements. If your equipment did not come with a warranty, Customer agrees and accepts the equipment “As Is” and will not be entitled to a replacement, repair, or refund.

13. MISCELLANEOUS 

A. Force Majeure- Neither party will be liable or held responsible for any future to perform or delays in performing resulting from a Force majeure event, nor induce the payment of penalties for late payment.

B. No third-Party beneficiaries- Customer and Citrus Phones agree there will be no third-party beneficiaries to this Agreement.

C. Notices- Please send all notices, claims, requests to:

Citrus Phones, LLC

9070 W, Ozello Trail

Crystal River, FL 34429

http://www.Notices@Citrusphones.com

D. Electronic signature- All participating parties agrees that an electronic signature whether digital or encrypted shall be a reasonable method of execution and/ or delivery of all documentation and Services under the Agreement.

E. Governing Law- This Agreement is governed by the laws of the state of FL, excluding its choice of law rules. Parties agree to submit to jurisdiction of the state and federal courts within Citrus County, Florida and waive any objection as a venue or inconvenient forum.

F. Interpretation- The heading in the documents of the Agreement are solely for the convenience of reference and shall not be given any effect in the construction or interpretation thereof.

14. CONFIDENTIALITY/ DATA PROTECTION/ PRIVACY

A. We take your privacy very seriously. You can find out Privacy Policy at http://www.Citrusphones.com

15.  FUTURE CHANGES TO AGREEMENT

A. Citrus Phones may update the Terms and Conditions from time to time. Notices will be considered designated and become effective on the date that the revised information is posted on http://www.Citrusphones.com. Such changes become binding on the date posted on the Citrus Phones’ website and no further notice by us is required upon your controlled use of Service. The Agreement when posted supersedes and will immediately take the place of any previously agreed to terms and conditions, whether verbally or written.

IF YOU HAVE ANY QUESTIONS REGARDING THESE TERMS PLEASE CONTACT:

CITRUS PHONES

9070 W OZELLO TRAIL

CRYSTAL RIVER, FL 34429

352-204-8200

http://www.Notices@Citrusphones.com